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Two-Year Anniversary of Customer Experience Executive Order: USDA Celebrates Customer Experience Efforts

December 29, 2023 Simchah Suveyke-Bogin, Chief Customer Experience Officer for the Office of Customer Experience

The U.S. Department of Agriculture has implemented several customer experience (CX) improvements since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government in December 2021. The executive order directed all...

Climate Equity Farming Food and Nutrition Initiatives Nutrition Security USDA Results

Planning for Equity: A Puerto Rican Community Planner's Journey to USDA's Equity Commission

September 27, 2023 Cecilia Hernandez, Designated Federal Officer, USDA Equity Commission

From September 15 through October 15, we acknowledge Hispanic Heritage Month by celebrating equity champions in the Hispanic agricultural community. One of these champions is David Josué Carrasquillo-Medrano, a member of USDA Equity Commission’s Rural Community Economic Development (RCED)...

Equity USDA Results

Listen Better, Serve Better

August 24, 2023 USDA Chief Customer Experience Officer Simchah Suveyke-Bogin, Office of Customer Experience

In support of Section 1006 of the American Rescue Plan and USDA’s commitment to advance equitable access to USDA program and services, the Office of Customer Experience, or OCX, spent the past year working to improve the support provided to USDA’s community-based partners who work to connect...

American Rescue Plan Equity Initiatives